Refund & Returns

Refund & Returns

At Bees Partners, we want every customer to be satisfied with their order. However, due to the nature of our product (raw cleaned propolis), special rules apply. Please read this policy carefully before placing an order.

  1. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers generally have a 14-day right of withdrawal from the date of receiving their order.
However, this right does not apply to food products, natural supplements, or items that cannot be returned for health protection or hygiene reasons once opened or unsealed.

For this reason, we can only accept returns of unopened, unused, and sealed products in their original packaging.

  1. Conditions for Returns

To be eligible for a return:

The product must be unopened and unused.

The packaging must be intact and undamaged.

The return request must be made within 14 days of delivery.

Returns that do not meet these conditions will not be accepted.

  1. How to Request a Return

To start a return, please contact us by email at shop@beespartners.dk
with your order number and reason for return. We will provide instructions for sending the product back.

The customer is responsible for paying the return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item without proof of delivery.

  1. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7–14 business days.

Shipping costs (initial delivery fees) are non-refundable.

  1. Damaged or Incorrect Items

If you receive a product that is damaged in transit or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.

  1. Non-Returnable Items

Opened or used products.

Items returned after the 14-day period.

Products damaged due to improper storage or handling after delivery.

  1. Our Right to Refuse Returns

We reserve the right to refuse returns that do not comply with this policy.

Contact Information

For questions about returns and refunds, please contact us at:
shop@beespartners.dk